Yes, Statusbrew offers advanced Team Reports of two types:
- Team Engagement reports
These reports help you measure the incoming social engagement and team engagement efforts while replying from the Engage Inbox. Analyze your response metrics to better understand and gauge your brand’s responsiveness.
- Team benchmarking reports (Leaderboard)
Statusbrew enables teams to provide effective social care, and the enhanced Team Leaderboard allows Admins to understand how individual agents are providing exceptional customer experiences across the brand’s engagement.