If you do not see the comments to your dark posts in the Engage section, it could be due to one of the following reasons:
- You have not connected your Facebook Ad account. Learn how to connect a Facebook Ad account.
- You have connected the wrong Ad account - your team who create Ads could be using multiple Ad accounts, so please make sure you have connected all the Ad accounts under which you’re running Ads on your Facebook page you want to track comments for.
- There are no active ads in the Ad account connected.
Note: When you connect a new Ad account, please allow us up to 2 hours for syncing ad comments data for the first time. If you still do not see them, let us know over the in-app live chat.