Connecting & Managing Social Profiles – Statusbrew Support

Your Statusbrew experience starts with adding your social profiles or pages to Statusbrew. As soon as you create your Statusbrew account and connect your social media profiles you wish to manage, you can start planning and publishing social posts, managing conversations, and viewing extensive analytics for them.

This guide provides a list of resources to help you get started with connecting and managing your social profiles:

Connecting the social profiles

Which social profiles you can connect with Statusbrew
How to connect a social profile to Statusbrew

Managing the social profiles

How to re-authenticate a social profile from Statusbrew
How to remove a social profile from Statusbrew
How to update profile picture and details for social profiles
How to get notified of changes to social profiles/profile groups

Which Social Profiles can you connect with Statusbrew

Currently, Statusbrew integrates with the following social networks - Twitter, Instagram, Facebook, LinkedIn, Google My Business, YouTube, Pinterest, Play Store, App Store and Line. You can connect the following profile types specific to each social network with Statusbrew:

Click on the desired network name to see network-specific guidelines. Depending upon your subscription plan, your profile limit will vary. For details, please see the pricing page.

How to connect a Social Profile to Statusbrew

Adding social profiles & pages is the first step to start your Statusbrew journey. Primary Owner, Owners & Admins can connect a social profile to Statusbrew. Let's see how it's done:

Go to Settings from the left nav
In Settings, click on Profiles, and in the opened profiles window, click on the Add Profile button in the top right corner
Now select a network you'd like to add
You will then be sent to the corresponding network's site. Follow the prompts to authorize the profile

Note:
There may be additional options to select based on the network you chose. For instance, in case of Instagram, you must be logged in with the same profile on Instagram that you are trying to connect with Statusbrew

You can group your profiles together in a Profile Group to manage them efficiently. Read more on Organizing Profile Groups

Important points to remember while connecting a social profile to Statusbrew!

To avoid accidentally connecting your personal profiles to Statusbrew, make sure to log out from networks like Twitter before attempting to add your company's profiles for those networks
Note that Statusbrew no longer supports Instagram's personal profiles. We only support business profiles. Learn more about Troubleshooting Instagram Business Profile Connection
Also, you must be an admin for a Facebook, Instagram Business, or LinkedIn company page to connect them to Statusbrew

How to re-authenticate a Social Profile from Statusbrew?

Connections between Statusbrew and your social profiles require access tokens which can expire, and you will need to reconnect your account under the following usual circumstances:

If the username or password of the social account is changed

Changing your social account username or password will result in that social network removing Statusbrew's access to your account because the original credentials that were used to authenticate the account no longer exist. Always reconnect your profiles/pages to Statusbrew immediately after you make any updates to your username or password.

If the life span of the access token expires

The access tokens usually have a lifetime of about 60 days for most social media networks. If the life span of the access token expires, it will result in the loss of the access token, and your account will need to be reconnected at that point.

If Statusbrew's access to the social network has been revoked

Each social network has settings where third-party apps can be granted authorization to access your account. If Statusbrew's access is revoked or altered, this will result in the loss of the access token, and your account is disconnected.

Below you will find links to the area within each social network where third-party apps can be granted authorization:

- Twitter
- Facebook
- Instagram
- LinkedIn
- Google My Business

If a social media profile gets disconnected, any queued and scheduled messages will fail to publish until the page is reconnected.

Know more: Best Practices For Keeping Social Profiles Linked To Statusbrew

When this happens, primary owners, owners, & admins can re-authorize a social profile or page. To begin re-authenticating:

Click on Settings
In Settings, click on Profiles, and in the opened profiles window, you can see all your profiles and pages

Note:
The profiles that need re-authentication are highlited in red.

Click on the Reauthenticate button next to the social profiles needing action.

Or, if you wish to refresh your access before the token expires, you can manually re-authenticate your profiles by clicking the three-dot menu beside the Social Profiles and clicking Refresh Access
You will be sent to the corresponding network's site. Follow the prompts to authorize the profile

How to remove a Social Profile from Statusbrew

Primary owners, owners, & admins can remove a social media profile in the account settings at any time. To remove a profile:

Click on Settings
In Settings, click on Profiles, and in the opened profiles window, you can see all your profiles and pages
For any profile that you want to remove, click the three-dot menu beside the social profile. You’ll see the option to Remove your profile in the drop-down

Note:
When you remove a certain social profile from Statusbrew, all your data associated with that profile will be lost.

How to update profile picture and details for the social profiles

You can update the profile picture, cover photo, and manage additional details of your social profile right within Statusbrew. These options are available on the profile details page. Here's how you can access them.

Open the Profile Details:

Click on Settings
In Settings, click on Profiles, and in the opened profiles window, you can see all your profiles and pages
Go to any profile, click the three-dot menu beside it, and click Edit. You can see a Profile Details page where you have many features, including permissions

You can make the following changes to your profile details from this page.

Change Profile Display Name (Visible only in Statusbrew)

In the Profile Details page, you can edit the Display Name field and keep any name for that profile for easier management
Click Update to apply your changes

You can change the display name for any social profile connected to Statusbrew

Change Profile Pictures for Social Profiles from Statusbrew

You can directly change the profile picture of your Facebook Page, Twitter Account, and Google My Business Profile from the Statusbrew profile detail page. Here are the steps to do so.

Open the profile details page as shown above
You will be able to see the Edit button alongside the profile picture
Clicking on this Edit button when available gives you the ability to Update the profile picture

Change Cover Photo and Profile Details from Statusbrew

Statusbrew offers you the ability to change your Cover Picture as well as profile details such as description, about, location and more depending upon the social network. Additional details are available for Facebook, Twitter, and Google My Business. Here's how to do it.

Open the profile details page as shown above
Click on the Update Bio button on the top right. (available only on a few networks)
In the window opened, you can change the cover picture and edit the available details
Click on the Update button once you are done

How to get notified of changes to social profiles/profile groups?

You can now choose to add users/user groups as Watchers for profile and profile groups in Statusbrew. Watchers will be notified of all the changes in the subscribed profile/profile groups related to re-authentication or missing permissions, etc.

To add a user/user group as a subscriber,

Go to Settings
Now navigate to your desired profile/profile group
Open the Additional options, under the 'Watchers' tab, search & add the users/user groups you wish to add and click Update