Statusbrew has a flexible account hierarchy and permissions structure built for all organizations —from small to medium businesses, enterprises, and agencies. It is easy to manage users and provide different levels of access to them based on their responsibilities within the organization. This guide explains how to successfully add new users to Statusbrew and create user groups within Statusbrew in a way that suits your business needs.
In this Article:
Types of Users in Statusbrew
Add New User
Manage Users
Create New User Groups
Conversation Assignment in a User Groups
Manage User Groups
Types of Users in Statusbrew
Every Statusbrew Space has different user types with varying levels of access.
- Primary Owner
- Owner
- Admin
- Regular User
Learn more about User Types in Statusbrew
Teammates onboarded to Statusbrew are set up to a regular user account. Depending on their roles in the organization's workflow, admins can add them to User Groups and configure their access to certain profiles/profile groups in Statusbrew.
To learn more about different permissions available in Statusbrew, check out this article - Managing Access Permissions
How To Change User Permissions In Statusbrew
To change User Permissions in Statusbrew, follow the given steps:
- Go to Settings from the left nav
- Click on Users. To mark someone as an Owner, the Primary Owner can click on the three-dot menu beside the user and mark the user you want as the Owner
- To mark someone as Admin. Primary Owners, Owners, & Admins can click on the user to open their details. Here, you can tick the "Mark as admin" option and click "Update"
You can also limit the user's admin access to one specific or multiple user groups.
For Instance - The marketing manager can be given admin access for the Marketers user group
- The customer success manager can be given admin access for the customer success user group
Add New Users
Begin inviting new users to Statusbrew in one of the following ways:
- Go to Settings
- In the Settings menu, click on Users and click on the Add Users button
- On the next screen, enter user details, Select the spaces and user groups you want them to access and click Add
Also, you can check the Mark as admin checkbox if you want them to have admin access
You can invite multiple users to Statusbrew at once. If you wish to remove any user from the list, you can click on the X icon in front of the user.
FAQ
Q1. I tried granting access to a new teammate but their join link has expired. How can I send this again?
- In such cases, the user can use the reset password option to request a new password and use that to log in.
Manage Users
You can easily edit the permissions for a user or deactivate a user at any time.
To manage users in Statusbrew,
- Click on Settings from the left nav
- Go to Users, use the search bar to find a user by their name or email address quickly
- Click on the three-dot menu beside a user's name & select Edit to Mark the user as Admin or Deactivate the User
Note:
Deactivating a user will immediately remove all access for this user from your Space and will not be counted against the user seats in your plan.
You can Activate a deactivated user again by simply searching for the user by their name or email, clicking on the three-dot menu beside a user's name, and selecting Activate User.
Create New User Groups
User Groups are a better way to bundle users together with similar responsibilities, tasks, and workflows in Statusbrew.
For instance, you can create a user group for marketing, one for customer success, and another one for the administrators. You can create as many user groups as you want based on your organization scale and structure. Once you have created a User Group, you can use it to provide access, assign & mention, and do so much more directly instead of managing each user individually.
Here's how you can use User Groups in Statusbrew.
1. Adding New Users
2. Approvers Selection
3. Assign Conversation
4. Group Mentions
5. Moderation Rules
6. Visibility Control
7. Team Reports
Learn more about how you can integrate User Groups in your workflow - Introducing User Groups & Profile Groups
To create a user group in Statusbrew,
- Go to Settings from the left nav
- In the Settings menu, click on User Groups and click on Create User Group in the top right corner
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Start by giving your new User Group a name and a description
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Now under the users field, you can search for any user that's a part of your Statusbrew Space and add them to your new User Group
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Once you're done adding new users, click on Create
Conversation Assignment in a User Group
Statusbrew offers two different ways in which conversations are assigned amongst the members of a user group.
- Default Assignment: All the team members(users) in that user group will be assigned the same conversation
- Round Robin: The conversation is assigned in sequential order to users of that group
To customize the assignment pattern for a user group,
- From your Statusbrew home, navigate to Settings & click on User Groups
- Click on the three-dots menu beside the user group and click Edit
- Under the "Assign Conversations" tab, you can choose from Default or Round Robin Assignment option
- Once done, click on Update
Manage User Groups
You can also easily add/remove users to an existing User Group or remove the user group at any time.
To manage user groups,
- Go to Settings
- Select User Groups & click on the three-dot menu beside the User Group you want to update
- Select the Edit option to update the user group
- You can now change the name, description and add/remove users. To remove any user from a user group, click on their profile in the drop-down menu
- You can delete the User Group by clicking on the three-dot menu beside the User Group and choosing the Delete option
Learn more about connecting and managing social profiles in Statusbrew - Connecting & Managing Social Profiles