Statusbrew’s Multi-Agent Collision Detection feature in Engage takes Team Collaboration to the next level. Collision detection helps avoid multiple replies to the same thread by multiple team members.
For instance, providing customer service on social requires a team effort. With multiple team members handling user queries, more often than not, the team members can end up with multiple replies to a single customer. Collision detection can help you avoid such errors by giving you real-time alerts with typing status.
Note: Statusbrew Professional and Enterprise plan users can access this feature
How Does Collision Detection Work In Statusbrew?
If any of your team members are replying to a message or adding a note to a conversation in Engage, Statusbrew displays a notification in real-time so that you can avoid sending duplicate or conflicting responses to the same message.
You get a bubble with the Profile Avatar of the team member along with the Typing Awareness Indicator in the stream of messages in Engage and on the conversation level as well. Once the message has been replied to, the Profile Avatar will minimize automatically.