FAQs: Billing and Subscription

This article will help you understand all things billing at Statusbrew. From making a payment to upgrading your subscription, we’ve got you covered.

Note: For any additional queries regarding Billing and Subscription, our Sales Team will be your first point of contact.

Below are the frequently asked questions listed to help troubleshoot issues with the Statusbrew account and Subscriptions.

Keep scrolling or directly jump to any question. 

1. Can I have a free trial?
2. Can I change the plan when I am subscribed to another plan?
3. Will I be charged at the end of my free trial?
4. What are my payment options?
5. Where can I find my invoices?
6. How can I update my billing details?
7. How can I update my credit card details?
8. If I cancel my subscription, am I eligible for a refund?
9. How do I upgrade or downgrade an existing subscription plan?
10. What happens when I archive groups or team member seats on an annual enterprise contract?
11. Can I purchase more profiles and team members but stay in the same plan?
12. How do I cancel my account subscription?
13. Can I pause my subscription?
14. Do you offer a nonprofit discount?

1. Can I have a free trial?

Yes, you can start your free premium trial when you subscribe to any of our plans. The free trial lasts for 7 days for the Lite and Standard plans and 14 days for the Premium plan. No credit card is required to get the trial started.

Start your free trial here.

2. Can I change the plan when I am subscribed to another plan?

You can switch plans at any time (even during your trial). Pick the plan that you feel is the best fit for you or your company. 

Note: You will have to enter your card details If you wish to upgrade your plan during your free trial.

Here's how you can upgrade to another plan:

• Go to Statusbrew Home and click on Billing
  
  
  
  
• From the left-side nav choose Manage and click on the Upgrade Now button
  
  
  
  
• Choose the plan you want to subscribe to and customize it accordingly
  
  
  
  
• Now, update your payment credentials and complete the purchase

3. Will I be charged at the end of my free trial?

4. What are my payment options?

Currently, we only accept payments by credit cards and some debit cards (in the U.S. only). All our payments are processed securely via Stripe, and we do not store any credit card information.

5. Where can I find my Invoices?

Statusbrew maintains a complete record of all your purchase history. You can easily access all your invoices containing Charge ID, Date, and Amount Charged.

Here's how you can find your billing Invoices:

• Open Statusbrew Home, and click on Billing
  
  
  
  
• Click on the Past Invoices from the left nav
  
  
  
  
• You’ll now be able to see your Billing details along with the Invoices

6. How can I update my Billing Details?

To update the billing details for your Statusbrew account, follow these simple steps

• Open Statusbrew Home and click on Billing
  
  
• Now click on Past Invoices and click on Edit Details in front of the Billing Details section
  
  
  
  
• Fill in all the details and click Update
  
  
  
• Once you're done updating the details, you can click on View Details in the Invoices list
  
  
• You will be now re-directed to our partner site Stripe where you can view your complete billing details
  
  
  
  
• To get a detailed invoice, click on the Download as PDF option 

7. How can I update my Credit Card details?

You can easily update your Credit Card details by following these simple steps.

• Open Statusbrew Home and click on Billing
  
  
• From the left-side nav choose Manage and click on the Update card button under Payment Method
  
  
  
  
• Update your credit card details in the dialog and click on Update

8. If I cancel my subscription, am I eligible for a refund?

Statusbrew has a strict no refund policy. If you cancel your subscription, you won't be charged for the next billing period. However, no refund will be issued, and you will be able to use the premium features for the current period you have already been charged for. Know more about Statusbrew's Terms of Service.

9. How Do I Upgrade Or Downgrade An Existing Subscription Plan?

You can easily change your existing subscription plan by following these simple steps.

• Open Statusbrew Home and click on Billing
  
  
• From the left-side nav choose Manage
  
  
• Under the Billing Cycle section, click on the Adjust Plan button
  
  
  
  
• You can now switch your Plan or choose to pay Monthly or Yearly

Read about our various subscription plans to choose which plan suits you best

Note: If you upgrade to a higher subscription plan, you’ll only be charged the difference between two plans for the remaining period of the current billing cycle, without changing your billing cycle.

If you downgrade from higher to a lower plan, your leftover subscription credit will be carried over in your next subscription payment, and it would be adjusted to the next billing cycle's premium. Once your credit becomes zero, you would be charged as per the subscription cost of the plan you downgraded to.

10. What happens when I archive groups or team member seats on an Annual Enterprise contract?

When on an Annual Enterprise contract, archiving groups (for agencies) or team members will raise a credit against the same, which would be utilized in the next payment.

The credit amount varies as per the price defined in your contract and the remaining period in your billing cycle.

Please get in touch with your dedicated Account Manager for details specific to your account.

11. Can I purchase more profiles and team members but stay in the same plan?

Yes, you can. If you wish to add more users or profiles in your current plan, you can easily purchase an additional license of the same plan. Contact our Sales Team to learn more.

12. How Do I Cancel My Account Subscription?

To cancel your account subscription, the Primary Account Owner needs to follow the steps listed below.

• Open Statusbrew Home and click on Billing
  
  
• From the left-side nav choose Manage
  
  
• Under the Billing Cycle section, click on Cancel subscription
  
  
• On the next screen, you’ll be asked to give a reason for canceling your subscription
  
  
• Once you enter the reason for cancellation and click Complete cancelation, your subscription will be canceled

Note: If you cancel your subscription, you won't be charged for the next billing period. However, no refund for the existing remaining period will be issued and you will be able to use the premium features for the current period you have already been charged for. 

13. Can I pause my subscription?

While we do not provide an option to pause the subscription from the user end, we would like to help you by understanding your need and do our best to accommodate it.

Please share your reason to pause your subscription with your dedicated account manager or get in touch with us over the in-app live chat.

14. Do you offer a nonprofit discount?

1. Grab a copy of your nonprofit documentation
2. Submit your nonprofit request here

We accept any official documentation that supports your nonprofit status. This will vary depending on the country you live in. For example, US customers can submit a 501(c)(3) document, while UK customers can submit their registered charity number.

Not sure what this looks like for your country? Here are some examples of documentation we will accept:

• An official document stating that your organization is not a “for-profit” organization
• An official document stating that your organization is exempt from tax