The Engage Inbound Messages Report gives you a list of inbound conversations. You can download this list in the form of a CSV (Excel) file.
Engage Inbound Messages Reports are available in Standard plan and above. See full feature comparison of Statusbrew plans here.
Admin, Primary Owner, Owner, and users with View Reporting permission for a particular profile/profile group can access reports. To access Engage Inbound Messages Report,
- Click on the Home button in the top left of your screen to open Statusbrew Home and click on Reports
- Under the Reports section, click on Engage Inbound Messages
The Engage Inbound Messages Report show the list of first 200 conversations at any point of time along with the details like:
- Profile (The social profile where the conversation took place along with date and time)
- Conversation By (The page or the person who initiated the conversation, if it's a reply it states "You")
The report generated can be filtered based on social Profiles / Profile Groups. Learn More