Introduction To Rule Engine (Moderation Rules)

Statusbrew offers a revamped Rule Engine, earlier known as moderation rules that automatically manage your incoming conversations across social. Using the rule engine, you can update your conversations based on the conditions you specify, and even combat spam and trolls before they have a chance to ruin your brand's reputation.

For instance, you can set a rule to hide all the spam comments on your posts or set a rule that assigns conversations regarding discounts to a team member managing sales for your business. 

What Can Rules Do In Statusbrew? 

Using Rule Engine in Statusbrew, you can automate the following actions, 

• Close the conversation
• Hide the message (Hide Comment)
• Delete the message (Delete Comment)
• Private Reply (Facebook only)
• Assign to User or User Group
• Set the conversation as Priority
• Apply Tag to Conversation
• Notify user/user groups via Email
• Notify user/user groups via Desktop/Mobile Notifications
• Notify team on Slack

Understanding A Rule In Statusbrew

Before you create your first rule in Statusbrew, you need to understand the different aspects of a Statusbrew Rule. There are three parts in defining a new rule:

1. Profile: Select the profiles & profile groups where you want the rule to be applied. Selecting a social profile is mandatory, and a rule cannot be created without the same.
   

   Note:
   You can add both profiles and profile groups while creating rules. Using profile groups in rules enables you to manage rules as well as your profiles better in Statusbrew. Learn More

2. Applies to: The "applies to" section of a rule defines the conditions where your rule would be activated.
   - Language i.e you can choose the rule to be triggered only for a particular language
   - Conversation Type i.e., Facebook comments, Instagram comments, Twitter messages, etc
   - Sentiment Type is either Positive, Neutral or Negative
   - Message has text i.e you can define the words that will trigger the rule
   - Message has no text
   - Message has only a mention
   - Message has link
   
   
3. Action: The "action" section defines what happens to the conversations that comply with the above. It lets you choose what happens when your rule is triggered.
   
    Status:
   - Close the conversation
   
   Action:
   - Hide the message (Hide Comment)
   - Delete the message (Delete Comment)
   - Private Reply (Facebook only)
   
   Notify:
   - Notify Via Email
   - Notify Via Desktop/Mobile Notifications
   - Notify On Slack
   
   Workflow:
   - Assign to User or User Group
   - Set the conversation as Priority
   - Apply Tag to Conversation

Note: 
You can add multiple Conditions, or Actions in a single rule by clicking on the ‘+’ button along each step and set up a total of 50 Rules simultaneously.

Here are all the available actions applicable to different conversation types. 

Note:
Statusbrew syncs Facebook dynamic ad comments as well. 

 
Now that you've been introduced to Rule Engine, take a look at:

How Can I Set Up Custom Rules In Rule Engine?