Providing consistent, personalized, and effective social customer care has never been more vital than it is today. With social media being a major player in promoting products and services, customers now expect the brands to offer customer support through these channels. As a result, it is crucial for businesses to prioritize social customer care to meet the expectations of their customers.
Statusbrew empowers you to make each customer feel valued and ensure long-term loyalty by responding quickly to customer queries across all social channels from one platform.
Statusbrew's Engage inbox helps you build stronger and more meaningful connections with your audience. With a dedicated Inbox for all the conversations on social, brands can directly connect with their customers on a deeper and more personalized level.
Before we set up your inbox, make sure to connect all your social profiles with Statusbrew.
Starting With Engage Inbox
Statusbrew Engage Inbox is the One Inbox For All Your Conversations across social. Get instant updates for different conversation types from Facebook, Twitter, Instagram, Google My Business, LinkedIn, and YouTube into a single stream.
A conversation in the context of Statusbrew refers to the top-level exchange between you and your audience on social. A conversation on social can be a comment, a direct message, or even a review. Each of these conversations received on your social profiles connected with Statusbrew shows up in your Engage Inbox.
Learn more:
Understanding Engage Screen
Supported Conversations & Sync Rate
Engage Features
Statusbrew's Engage Inbox comes with amazing add-ons that let you automate workflows and respond to customer queries in real time. From the option to automatically direct the incoming conversations to a specific Inbox to translating a conversation into a foreign language, Engage Inbox complements you by helping you manage social efficiently and is less time-consuming.
Rule Engine
Statusbrew's Engage Inbox offers Rule Engine that automatically manages your incoming conversations across social. Using Moderation Rules in Engage, you can update your conversations automatically based on the conditions you specify and even combat spam and trolls before they have a chance to ruin your brand's reputation.
Collision Detection
Statusbrew’s Multi-Agent Collision Detection feature in Engage takes team collaboration one step further. Collision detection helps avoid sending multiple replies to the same conversation by multiple team members.
Saved Replies
Statusbrew allows you to create Saved Replies and quickly respond to incoming conversations with pre-saved or canned responses in the Engage Inbox. Saved Replies can reduce your team's response times by saving you from typing out the same answers over and over again.
Team Engagement Reports
Team Engagement Reports help you measure the volume of incoming conversations along with the effort put in by your team in replying to those conversations from the Engage Inbox.
Take a look at the next set of articles in the Engage Basics:
Introduction To Listen
How Can I Sort & Filter Conversations?
Working In Engage With Your Team