Customers are now expecting brands to offer customer support on social media. It has never been more important to provide consistent, personal, and effective social customer care.
Statusbrew empowers you to make each customer feel valued and ensure long-term loyalty by responding quickly to customer queries across all social channels from one place.
Statusbrew's Engage inbox helps you build stronger and more meaningful connections with your audience. With a dedicated Inbox for all the conversations on social, brands can directly connect with their customers on a deeper level.
Before we start with setting up your inbox, make sure to connect all your social profiles with Statusbrew.
Starting With Engage Inbox
Statusbrew Engage Inbox is the One Inbox For All Your Conversations across social. Get instant updates of different conversation types from Facebook, Twitter, Instagram, Google My Business, LinkedIn, YouTube into a single stream.
A conversation in the context of Statusbrew refers to the top-level exchange between you and your audience on social. A conversation on social can be a comment, a direct message, or even a review. Each of these conversations received on your social profiles connected with Statusbrew shows up in your Engage Inbox.
Statusbrew's Engage Inbox comes with amazing add-ons that let you automate workflows and respond to customer queries in real-time. From the option to automatically directing the incoming conversations to specific in Inbox, translating a conversation in a foreign language, Engage Inbox complements you by helping you manage social efficiently and less time-consuming.
Statusbrew's Engage Inbox offers Rule Engine that automatically manages your incoming conversations across social. Using Moderation Rules in Engage, you can update your conversations automatically based on the conditions you specify, and even combat spam and trolls before they have a chance to ruin your brand's reputation.
Statusbrew’s Multi-Agent Collision Detection feature in Engage takes team collaboration one step further. Collision detection helps avoid sending multiple replies to the same conversation by multiple team members.
Statusbrew allows you to create Saved Replies and quickly respond to incoming conversations with pre-saved or canned responses in the Engage Inbox. Saved Replies can reduce your team's response times by saving you from typing out the same answers over and over again.
Team Engagement Reports
Team Engagement Reports help you measure the volume of incoming conversations along with the effort put by your team in replying to those conversations from the Engage Inbox.