Before you begin handling hundreds of social conversations with Statusbrew Engage, We'd like to take you through all the features and utilities the Engage screen offers.
The Engage Screen
A - Inbox Pane
This section contains all your saved inboxes and your saved Listen queries for easy access. You can also find the counter for the number of open conversations in each saved inbox.
B - Sort & Filter
The Sort & Filter section contains all the options for sorting your conversations and applying multiple filters to the conversation list. This section allows you to easily find the type of conversations you are looking to work with. Filters range from the social profile to tags, sources, type of conversation, sentiment & more.
C - Conversations List
The conversation list contains all your synced conversations from your social media profiles. You can see the user, the network, type of conversation, time, and a quick preview for each conversation here. Based on the filters applied, the conversations on this list will change. You can scroll and click to view any conversation from this list.
D - Conversation Actions
This panel allows you to take action on the open conversation in Engage. It allows you to change the sentiment, assign the conversation to a team member, set it as a priority, snooze it, or mark it closed. The three-dot menu contains additional actions for specific conversations.
E - Contact Sidebar
The contact sidebar provides contextual information about the user, whose conversation is currently open. It fetches the details from the social network and allows you to add notes and tags for you and your team. This is a highly function CRM feature built right in Engage.
F - Reply Section
The reply section is a fully powered replying box where you can type your reply to the open conversation. It allows you to add emoji, media, & DM link in your reply. Additionally, it has powerful utilities such as saved replies, internal notes, mentions, replying as, & more.
G - Conversation Detail
The conversation detail section allows you to view the conversation in a threaded format. Here you can see any action taken on the conversation internally as well as any replies (if sent). Moreover, if the conversation is a comment, you also have the option of hiding or deleting a comment in the three-dot menu right beside the message.