Statusbrew's Engagement Reports help you analyze how well your brand and your team are responding to messages on social. These metrics help you gauge your team's performance, discover opportunities to manage the team's workflow better, and allocate proper resources for unparalleled social care.
Also read - Working In Engage With Your Team
Engagement Metrics Available
Here is a breakdown of different engagement metrics available in Statusbrew.
- Total New Conversations
- Conversations By Type
- Total Conversations Participated In
- Total Replies Sent
- Total Conversation Closed
- Median First Reply
- Median Reply Time
- Media Close Time
- Busiest Period for new conversations
- Busiest Period (Most Responsive Time for Team Members)
- Total Replies
- Total Replies % Change
- Total Close
- Total Close % Change
- Median First Reply Time
- Median First Reply Time % Change
Using these metrics, you can:
Track Team's Performance & Response Times
With the help of our "Median Reply Time" & "Median Close Time," you can identify gaps & build robust social customer service workflows.
Track Inbound Conversation Volume
Quickly identify the volume of inbound conversations across different networks & fine-tune your engagement strategies.
Visualize Data & Track Trends
Understand the ongoing trends and how well you are responding on social. Stay up to date with how well your audience is reacting to your brand's engagement. Understand the effect of any change in the social media engagement strategy.
Here's everything you need to know about Report in Statusbrew.
Reports - Statusbrew Help Center