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How Can I Set Up Engage Inbox Notifications?

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Notifications are very critical for managing conversations on social, especially with a team. We have extensively covered the use of notifications and their functionality in our article "Introduction To Engage Notifications"

Before we continue, ensure you've read the following articles:

Steps For Setting Up Engage Notifications

As we've seen in the 'Introduction To Engage' article, there are two kinds of notifications in Engage. One kind is the internal activity on Statusbrew and the other is customizable social notifications. We'll cover the steps to set up both of them here.

Steps To Set Up Statusbrew Notifications

These notifications can be set for:

  • Conversation assigned to you
  • Activity on the assigned conversation
  • Mention anywhere in Statusbrew

Here are the steps to set up the internal activity Engage notifications in Statusbrew:

  • Hover over the profile avatar at the bottom left of your screen and click on Your Account

    Your_Account.png

  • Click on Notification Settings from the left side nav, choose the desired options and click on Save button

    Notification_Settings.png

    Here's how notifications in mobile will appear

    Statusbrew_Mobile_Notifications.jpeg

    Here's how the notifications in desktop will appear

    Desktop_notifications.png

Essential check to enable desktop (browser) notifications

  • Allow the 'Show notifications' browser prompt from app.statusbrew.com

    Allow_notifications.png
  • In case you've blocked them previously, click on the lock symbol beside the address bar and choose to Allow notifications

    Enable_Browser_Notifications.png

  • Reload your browser when prompted to apply updated notification settings

    Reload_the_browser.png

If your team uses Slack, you can also push the notifications to your desired Slack channels.

Learn about Statusbrew's Slack Integration. 

How To Set Up Custom Notifications Using Rule Engine

Using Rule engine, these Notifications can be set for:

  • Facebook: Comments, Ad Comments, Dynamic Ad Comments, Messages, Mentions, Ratings, Rated Comments, & Visitor Comments. 
  • Instagram: Comments, Ad Comments, & Mentions.
  • Twitter: Mentions, Messages, Retweets, & Quoted Tweets.
  • LinkedIn: Comments, Mentions.
  • YouTube: Comments.
  • Google My Business: Questions & Reviews.
  • Brand Keywords: Tweets.

Here are the steps to set them up:

Notification_Rule.png

  • From your Statusbrew Home, click on Rule Engine
  • To add a new rule, click on Add New Rule button in the top right corner & give your new rule a name
  • Select your desired social profile(s) & profile groups.
  • Add trigger type - Message received 
  • In Filters, add the type of conversations you want to be notified about.

  • Next, under Action(s), add the type of notifications you want to receive and fill in the following particulars.

  • Once done, click on Submit to save your rule
Tip:
You can customize these notification rules with other conditions, such as assigning and tagging to create your own workflow in Engage. Learn more: Rule Engine (Moderation Rules)

 

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