Your brand's online reputation has never been more important for business success. There's been massive growth in online reviews, particularly across social media sites like Facebook and Google My Business.
While you can’t control what customers say about you, Statusbrew can help you control how you respond. Using Statusbrew, you can manage customer engagement across social media and reviews in one place. Monitor and manage reviews for all your business locations across Facebook and Google My Business from one inbox.
By integrating social media and reviews into Statusbrew, you can:
- Save time & quickly respond to every customer
- Stay efficient by organizing your reviews by star ratings, profile, status & more
- Build a more effective engagement strategy
In this article:
- Filtering Facebook Reviews
- Filtering Google My Business Reviews
- Filtering Google Reviews with Star Ratings & Comments
- Filtering Google Questions & Answers
Filtering Facebook Reviews
Statusbrew effortlessly syncs all user reviews & ratings (recommendation posts) of your connected Facebook pages.
To quickly respond to & manage Facebook reviews,
- From your Statusbrew Home, head over to Engage
- From the sidebar, click on the + button beside Views; add a suitable name and emoji and select the Filter 'Conversation Type' is Facebook Recommendations
- Now decide whom to share with and click on Save
- You can now easily like the review, reply to it or assign it to a different team member
Filtering Google My Business Reviews
A major undeniable benefit of review management is that it helps you boost your SEO (search engine optimization). This is especially important for Google My Business reviews since the response rate is a confirmed ranking factor in how Google ranks businesses.
To quickly respond to & manage Google My Business reviews,
- From your Statusbrew Home, head over to Engage
- From the sidebar, click on the + button beside Views and select the Filter 'Conversation Type' is 'Google Business Reviews'
- You can now quickly reply to it or assign it to a different team members
Filtering Google Reviews with Star Ratings & Comments
Engage Inbox also allows you to filter Google Reviews based on their star ratings. This helps you quickly address the queries of irate customers.
- From the sidebar, click on the + button beside Views and select the filter Star Ratings
- You can set the ratings as per your choice
- Now click on Apply
To filter Google Reviews with Comments,
- From the sidebar, click on the + button beside Views and select the filter Star Rating with Comments
- Select "true" to view Google reviews with comments
Filtering Google Questions & Answers
Statusbrew now supports Google My Business questions for all your listings. Get real-time notifications for each question and deliver brand-verified answers directly from your Engage Inbox.
To filter Google My Business Question & Answers,
- From the sidebar, click on the + button beside Views and select the filter Conversation Type is Google Business Questions
- Decide the shareability and Now click on Apply
You get all the questions on your listings in a stream of conversations, click on any one of them to reply, assign it to another team member, mark it as a priority, snooze or close the conversation or mark it as spam.