At times, brands prefer to take conversations away from public visibility in the comment section to private messages between the user and the brand profile page.
In Statusbrew Engage, you can reply to any comment with a private message easily. Here are the steps to do so.
- Open the Facebook comment conversation you want to reply privately to. You can use sort and filters to find the comment quickly.
- Click on the three-dot menu beside the Facebook comment
- Choose the Reply Privately option in the pop-up menu
- You can now choose to like the comment, reply privately, or take other conversation actions
You can only reply to a comment with a Private Message only up to 7 days from the date of the comment. Also, you can only Reply Privately once per comment.