Comment management is a wide term that encompasses many tailored workflows about dealing with user comments on social media. Each brand has it's own way of handling comments on social media. While others let everything open to the audience and moderate only extreme comments, some brands follow a different approach.
Statusbrew's Rule Engine allows you to create custom rules that allow the automation of complex workflows. One of the ways you can set up your rules is to hide all the comments.
Before we continue, read:
Set Up Rule To Hide All Comments
Here are the steps to set up a rule to hide all comments:
- Click on the Home button
in the top left of your screen to open Statusbrew Home and click on Rule Engine - To add a new rule, click on Add Inbound Rule button in the top right corner & give your new rule a name (eg. Delete all comments)
- Select your desired social profile(s) & profile groups and add the conditions that you want to hide all comments from
- In Applies to, do not add any condition
- Next, in the Action section, select Hide the message
- Click Save
Set Up Rule To Hide All Facebook Ad Comments
To hide all Facebook Ad comments using Rule Engine,
- Start by giving your new rule a name (eg. Delete all comments)
- Select your desired social profile(s) & profile groups and add the conditions that you want to hide all comments from
- In Applies to, click on "Add Condition" & select conversation type as "Facebook Ad Comments")
- Next, in the Action section, select Hide the message
- Click Save
Tip:
You can also add a tag action to this rule for easy tracking. Read Best Practices For Rule Engine