Make sure you've followed the steps given in the below-mentioned article to hide comments in Engage.
How Can I Hide Or Delete Comments?
In some cases, you might not get an option to hide a comment. For instance, you won't be able to hide a comment of a user that is part of the admin team of your Facebook Page (i.e., Admin, Editor, etc.).
Also, only certain types of comments can be hidden using Statusbrew's Engage Inbox and Rule Engine. These are all the supported conversation types that can be hidden.
- Facebook Comments
- Facebook Ad Comments
- Dynamic Ad Comments
- Instagram Comments
- Instagram Comments
- YouTube Comments
To make sure you're on top of all your incoming comments, you can set up notifications for it via the Rule Engine. Statusbrew's Rule Engine allows you to configure Notifications for any incoming conversation type. Learn more.
If you're still having trouble with hiding comments, contact our support team.