Statusbrew syncs all your Facebook & Instagram ad comments in real-time. However, it can take up to an hour or two from when you connect your social profiles & ad accounts with Statusbrew for the comments to show up in the Engage Inbox.
In case you still don't see any ad comments in Engage Inbox, it could be for one of the following reasons:
- Facebook ad accounts aren't properly connected with Statusbrew. Follow the steps given in this article to connect your Facebook Ad account with Statusbrew
Managing Ad Accounts in Statusbrew - Wrong ad account selected. There is a chance of selecting a second ad account If you use multiple ad accounts. Make sure to select the right ad account under which you run ads for your brand's Facebook page
- There are no active ads running on the ad account that you've added to Statusbrew
If you're still having trouble with hiding comments, contact our support team.