Make sure you've read the following before starting with this article.
Engage Inbox's reply section is a fully powered replying box where you can type your reply to an open conversation. It allows you to add emoji, media, & DM link in your reply. Additionally, it has powerful utilities such as saved replies, internal notes, mentions, replying as, & more. We're gonna go through each one of them one by one.
1. Replying As
In public conversations, you can choose the social profile you want to reply from. Click on the drop-down arrow beside the profile name in the reply section and choose the profile you want to reply via, from the available list.
2. Internal Note
If you want to leave an internal note for a fellow user, you can use the Internal Note button. Clicking on the Internal Note turns the reply section yellow and here you can leave an internal note for your team. You can also use @mentions for any particular user or user group.
After writing your note, you can use the "Add Note" button on the bottom to save it. Otherwise, you can go back using the Public Reply button.
3. Close Conversation
Just like in the conversation section above, you can close your conversation directly from the close conversation button on the top right of the reply section.
4. Text Input
This is simple. Along with text, you can use @mentions to tag social profiles.
This button opens the emoji picker to make your reply better.
6. Add Media
If you want to upload an image to send as a reply, you can do so using the add media button. It allows you to add any image from your computer.
7. Add GIF
If you want to send a GIF reaction as a reply to any conversation, you can do so using the Add GIF button. Clicking on it will open a pop-up GIFHY picker. You can search and scroll to look for the most appropriate GIF.
8. Saved Replies
If you're dealing with the same queries over and over again on your social, Saved Replies can reduce your team's response time by saving you from typing out the same answers repeatedly.
You can find the step by step guide to customize saved replies here:
How To Set Up Saved Replies
9. Character Count
Character count shows you how many characters you have left to compose your reply. Each network has its limits on various types of conversations. The counter helps you keep track of it.
10. Send DM Link
If you want to move a public conversation into your direct messages on Twitter, you can use the Send DM Link button to attach a direct link for your audience to send a message to your brand profile.
11. Send Reply Button
Lastly, we have our send Reply Button. It does what you would expect it to do, i.e. send your reply on social.