When you are connecting or reconnecting your Facebook or Instagram accounts with Statusbrew, please be sure to accept all permissions and all pages during the authorization process.
In case you face trouble with your Facebook content such as posts, comments, ad comments, etc not showing up, chances are that you denied Statusbrew that permission or it needs to be renewed.
Note:
Please ensure that you are the Page Owner or have the Admin access to the pages or profiles.
To update permissions to your Facebook connection:
- Please head to the Facebook Business Integrations page by clicking on this link -https://www.facebook.com/settings?tab=business_tools
- Click on the View and edit button in front of the Statusbrew business integration listing
- Upon clicking the View and edit button a dialog appears which lists the various permissions required by Statusbrew.
- The following set of permissions are needed for the specific pages and/or profiles which you wish to connect with Statusbrew:
- Manage ads for the ad accounts you have access to
- Access your Facebook ads & related stats
- Access profile and posts from the Instagram account connected to your Page (Access Instagram profile info and posts)
- Upload media & create posts for the Instagram account connected to your page
- Manage comments for the Instagram account connected to your Page (Manage comments on Instagram posts)
- Access insights for the Instagram account connected to your Page (Access Instagram insights)
- Manage and access Page conversations on Messenger
- Show a list of the Pages you manage
- Access your Page & App insights
- Read content posted on the Page
- Manage accounts, settings, and webhooks for a Page
- Read user content on your Page
- Create and manage ads for your Page
- Create and manage content on your Page
- Manage comments on your Page
You simply need to enable all the permissions for each page or profile you wish to grant access. Alternatively, you can click on the topmost checkbox in front of the permission to grant access to all the pages or profiles. This step needs to be repeated for all the permissions mentioned above.
Once done, click on the Save button in the right bottom corner to save the changes.
Note:
Some Facebook permissions expire after 90 days, but you can easily renew them by following the steps given below.
To renew expired permissions:
- Please head to the Facebook Business Integrations page by clicking on this link -https://www.facebook.com/settings?tab=business_tools
- Click on the View and edit button in front of the Statusbrew business integration listing
- Click on the Renew button
If you still face any issue, please get in touch with us over the in-app live chat.