When you are connecting or reconnecting your Facebook or Instagram accounts with Statusbrew, please be sure to accept all permissions and all pages during the authorization process.
Statusbrew will never publish anything to any of your Facebook Pages aside from the content you publish using Statusbrew yourself.
In case you face trouble with your Facebook content, such as posts, comments, ad comments, etc, not showing up, chances are that you denied Statusbrew that permission, or it needs to be renewed.
Or if you're unable to connect a particular page/profile, it is possible that they don't have the required permissions.
Note:
Please ensure that you are the Page Owner or have the Admin access to the pages or profiles.
To update permissions to your Facebook connection:
- Please head to the Facebook Business Integrations page by clicking on this link -https://www.facebook.com/settings?tab=business_tools
- Click on the View and edit button in front of the Statusbrew business integration listing
- Upon clicking the View and edit button, a dialog appears that lists the various permissions required by Statusbrew.
- All permissions are needed for the specific pages and/or profiles that you wish to connect with Statusbrew:
- Manage your business
- Access profile and posts from the Instagram account connected to your Page (Access Instagram profile info and posts)
- Upload media & create posts for the Instagram account connected to your page
- Manage comments for the Instagram account connected to your Page (Manage comments on Instagram posts)
- Access insights for the Instagram account connected to your Page (Access Instagram insights)
- Manage and access Page conversations on Messenger
- Access your Page & App insights
- Manage and access messages for the Instagram account connected to your Page
- Create and manage content on your Page
- Manage comments on your Page
- Read content posted on the Page
- Create and manage ads for your Page
- Manage accounts, settings, and webhooks for a Page
- Read user content on your Page
- Show a list of the Pages you manage
- You simply need to select the checkbox on the right side of each page or profile you wish to grant access.
Alternatively, you can click on the (select) topmost checkbox beside Pages to grant access to all the pages or profiles for that particular permission.
- This step needs to be repeated for all the permissions mentioned above.
- Once done, click on the Save button in the bottom right corner to save the changes.
Note:
Some Facebook permissions expire after 90 days, but you can easily renew them by following the steps given below.
To renew expired permissions:
- Please head to the Facebook Business Integrations page by clicking on this link -https://www.facebook.com/settings?tab=business_tools
- Click on the View and edit button in front of the Statusbrew business integration listing
- Click on the Renew button
If you still face any issues, please get in touch with us over the in-app live chat.