Easily view & interact with all your Instagram mentions & media tags in Statusbrew along with your Instagram comments & ad comments.
In this article:
How To View Instagram Mentions?
Statusbrew syncs all your @mentions of your Instagram business profile(s) in your Engage Inbox & Statusbrew Feeds. These include conversations in which your profile is publicly @mentioned in a comment or caption.
To view your @mentions in Engage:
- From your Statusbrew Home, click on Engage
- Click on Add Filter & select one or several Instagram profile(s) by using the "Profile is" filter
- Filter all the Instagram Mentions by again clicking on Add Filter & selecting the filter "Type is" Mentions
- You’ll now begin to see messages in which your profile was mentioned
- You can now reply or even assign it to a team member
How To View Instagram Media Tags?
Statusbrew syncs all your Media Tags of your Instagram business profile(s). These posts include any time your profile is tagged in a publicly available photo or video.
To view your Media tags:
- From your Statusbrew Home, click on Feeds
- Click on the Instagram dropdown in the left side pane & select your desired Instagram profile
- From the dropdown menu, select Instagram Media Tagged
- You’ll now begin to see conversations in which your profile was mentioned
- You can now add tags, notes, or even mention a team member
You cannot reply to posts pulled in by Media Tags in Engage Inbox due to Instagram API limitations. However, you can click on the post timestamp and reply to the post directly on Instagram.
To view my Instagram mentions in Engage Inbox, Will I have to apply the filters every time?
No, you can easily create a custom view inbox of your desired filters. For more information: How Can I Create & Use Custom Inboxes?
If you’re @mentioned or tagged in a photo or video, will you see additional comments from other users on that post?
You won't see other comments or threaded replies to a comment unless you are also mentioned in those comments.
Can I see comments and media tags on a post from a Private Account?
No, we only display content from public accounts due to Instagram's visibility policies. Learn more.
I received a message, but the user name says Private when it’s actually a public account. Why is that?
Statusbrew won’t show the user’s name or avatar of Instagram business profiles as well as personal profiles because Instagram no longer shares that information through their API. We display the name as “Instagram User” in Statusbrew but you can view the user’s full information by clicking on the post’s timestamp.
Can I see carousel posts that I’m tagged in? Will I see the other photos/videos in the post?
You will see a message in the Engage inbox letting you know that you’ve been tagged, which will show the first photo in the carousel. We can’t currently detect which photo from the carousel you’re tagged in, but you can click on the timestamp to view the full set of images on Instagram.
Why don’t we see tags/mentions for stories or ad posts?
We are not able to access these via Instagram’s API. We’ll make these available if Instagram chooses to make them available.
Can I comment on posts with my @mentions in the comment or caption?
Yes, you can reply to comments & captions that include your brand’s @mention. However, you can only post top-level comments in a post that @mentions you in the caption.
Can I comment on photos/videos that I am tagged in?
Instagram does not allow this functionality in their API, so you won’t be able to comment on posts where you are tagged in photos or videos via Statusbrew.
Can I ‘like’ the post or comment?
No. Instagram does not allow you to like, unlike, block, unblock, delete, follow or unfollow posts or comments from Statusbrew.
Can I delete my own comments/replies in response to a mention?
No, Instagram doesn’t allow you to delete those comments and/or comment replies from Statusbrew since you weren’t the original post author. Only the author of the post can delete your response.
Can I untag myself from a photo/video?
No, Instagram doesn’t allow third parties to remove media tags via API, and so you would need to visit the post natively by clicking on the message timestamp in order to hide or remove the media tags.