Using the rule engine, you can automate certain actions your conversations based on the conditions you specify. In this article, we'll give you a rundown of all the Rule Conditions along with their supported actions.
Before proceeding, make sure to read: Overview Of Statusbrew Rule Engine.
Here are all the available actions applicable to different conversation types.
| Actions | Network Actions | |||||||
|
Comments (Ads + Organic) |
Messages, Mentions |
Ratings, Visitor Posts | Comments ( Ads + Organic) |
Messages, Mentions |
Tweets (mentions, retweets, quoted tweets) | DMs | Comments | |
|
Internal Actions |
||||||||
| Assign conversation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Change Conversation Status | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Assign Tags To Conversation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Notify on Slack | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Send Notification/Email | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mark Conversation as a priority | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Apply Tag to a message | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
|
Network Based Actions |
||||||||
| Hide the comment | ✓ | ☓ | ☓ | ✓ | ☓ | ☓ | ☓ | ☓ |
| Delete the comment | ✓ | ☓ | ☓ | ✓ | ☓ | ☓ | ☓ | ✓ |
| Private Reply (Facebook Only) | ✓ | ✓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ |
| Actions | Network Actions | |||||
| YouTube | GMB | App Store | Play Store | |||
| Comments | Reviews/Q&As | Business account Messages | Reviews | Reviews | ||
|
Internal Actions |
Assign conversation | ✓ | ✓ | ✓ | ✓ | ✓ |
| Change Conversation Status | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Assign Tags To Conversation | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Notify on Slack | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Send Notification/Email | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Mark Conversation as a priority | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Apply Tag to a message | ✓ | ✓ | ✓ | ✓ | ✓ | |
|
Network Based Actions
|
Hide the comment | ✓ | ☓ | ☓ | ☓ | ☓ |
| Delete the comment | ✓ | ☓ | ☓ | ☓ | ☓ | |
Note:
Statusbrew syncs Facebook dynamic ad comments as well.