Using the rule engine, you can automate certain actions your conversations based on the conditions you specify. In this article, we'll give you a rundown of all the Rule Conditions along with their supported actions.
Before proceeding, make sure to read: Overview Of Statusbrew Rule Engine.
Here are all the available actions applicable to different conversation types.
| Actions | Network Actions | ||||||||||
| YouTube | GMB | ||||||||||
| Comments/Ad Comments |
Messages/Mentions |
Ratings/Visitor Posts | Comments/Ad Comments | Messages/Mentions | Tweets (mentions, retweets, quoted tweets) | DMs | Comments | Comments |
Question/ Reviews |
||
|
Internal Actions |
Assign conversation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Change Conversation Status | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Assign Tags To Conversation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Notify on Slack | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Send Notification/Email | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Mark Conversation as a priority | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
| Apply tag to a message | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
|
Network Based Actions
|
Hide the comment | ✓ | ☓ | ☓ | ✓ | ☓ | ☓ | ☓ | ☓ | ✓ | ☓ |
| Delete the comment | ✓ | ☓ | ☓ | ✓ | ☓ | ☓ | ☓ | ✓ | ✓ | ☓ | |
| Private Reply (Facebook Only) | ✓ | ✓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ | |
Note:
Statusbrew syncs Facebook dynamic ad comments as well.