Using the rule engine, you can automate certain actions your conversations based on the conditions you specify. In this article, we'll give you a rundown of all the Rule Conditions along with their supported actions.
Before proceeding, make sure to read: Overview Of Statusbrew Rule Engine.
Here are all the available actions applicable to different conversation types.
Actions | Network Actions | ||||||||||
YouTube | GMB | ||||||||||
Comments/Ad Comments |
Messages/Mentions |
Ratings/Visitor Posts | Comments/Ad Comments | Messages/Mentions | Tweets (mentions, retweets, quoted tweets) | DMs | Comments | Comments |
Question/ Reviews |
||
Internal Actions |
Assign conversation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Change Conversation Status | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Assign Tags To Conversation | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Notify on Slack | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Send Notification/Email | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Mark Conversation as a priority | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Apply tag to a message | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Network Based Actions
|
Hide the comment | ✓ | ☓ | ☓ | ✓ | ☓ | ☓ | ☓ | ☓ | ✓ | ☓ |
Delete the comment | ✓ | ☓ | ☓ | ✓ | ☓ | ☓ | ☓ | ✓ | ✓ | ☓ | |
Private Reply (Facebook Only) | ✓ | ✓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ | ☓ |
Note:
Statusbrew syncs Facebook dynamic ad comments as well.