We'll walk you through the process of getting in touch with Statusbrew's Customer Success and Sales team. We'll also show how you can access various support resources.
In this article
Statusbrew Support
Contacting Customer Success & Sales
Live Chat Support
Ticket Support
Email Support
Demo Request
Social Media Support
Statusbrew Support
Depending on the plan you have, here are the type of support options available.
| Standard | Premium | Enterprise | |
|
Social Media Support |
✓ | ✓ | ✓ |
|
Onboarding Support |
✓ | ✓ | ✓ |
|
Self Serving Resources |
✓ | ✓ | ✓ |
|
Email Support |
✓ |
Priority |
Priority |
|
Live Chat Support |
✓ |
Priority | Priority |
|
Phone Support |
Priority |
Learn more about our pricing plans - Pricing - (statusbrew.com)
Contacting Customer Success & Sales
The Customer Success & Sales team is available Monday - Saturday. If you have any platform-related queries or encounter an issue, reach out to the customer success team using the following options.
Live Chat Support
Our Live Chat is the fastest support medium. To contact us via live chat,
- Navigate to the bottom right-side
- Click on the chat icon
- The chat window now appears and you can share your query
Ticket Support
You can send over your queries to the Customer Success & Sales Team via this link.
Email Support
Mail us your support & sales queries using the below links.
Demo Request
If you need help troubleshooting an issue, you can also request a free demo call using the below link.
To request a demo call - Statusbrew | Request A Free Demo
Social Media Support
You can also reach out to us on social media for any marketing or platform-related queries.
Support Articles
We also offer a plethora of self-service support articles that will help you troubleshoot the most common issues. Here's a list of troubleshooting articles.
Troubleshooting & FAQs - Engage Inbox